Wholesale FAQs

Wholesale Ordering FAQs – Health Heiress

Can I place an order for an item that’s currently out of stock?
We do not currently offer back-ordering. If an item is out of stock, an estimated restock date (if available) will be provided. To be notified as soon as the item becomes available, simply click the ‘Notify Me’ button on the product page and you’ll receive an automatic email once it’s back.

Can I make changes to my order after it’s placed?
Yes—if your order has not yet been finalised or shipped, we can assist. Please email our team as soon as possible. Once your order has been packed and you’ve received a tracking number, we are unable to make further changes.

Is there a minimum order value for wholesale?
No. At Health Heiress, we welcome wholesale orders of all sizes and do not require a minimum order value however orders with only one item on a first order will not be accepted.

Who can I contact for help with my order?
Our team is here to help. For any wholesale enquiries or order support, please email us at:
📧 wholesale@healthheiress.au

What is the shelf life of your products?
Most of our products have a shelf life of 18–36 months when stored correctly. All batches are clearly marked with expiry dates and batch numbers. For best results, store in a cool, dry place, away from direct sunlight and heat.

I received the wrong items—what should I do?
If you've received items you didn’t order, please contact us promptly so we can arrange a resolution.

What if I believe a product is faulty or spoiled?
We take product quality seriously. If you suspect a product is not in ideal condition, please notify us within 5 business days of receiving your order so we can assess and resolve the issue.

When will my wholesale order be dispatched?
Wholesale orders are generally shipped within 2–3 business days after payment is received. During sales or high-volume periods, dispatch may take up to 7–10 business days. We do not operate on weekends or public holidays.

Estimated delivery times (via Australia Post):

Metro areas (excl. Perth): 3–5 business days
Regional (Eastern States) + Perth: 6–7 business days
WA & NT: 7–9 business days

How do I track my order?
Tracking details are emailed once your order is dispatched. If you haven’t received tracking information, please check your spam/junk folder, or email us and we’ll resend it.

What are your shipping rates for wholesale orders?
We offer free standard shipping on wholesale orders over $250 AUD.
For Express Shipping requests, please contact us before placing your order.

How do I update my contact or delivery details?
Please contact us via email to update any details before placing your order. Once dispatched, changes cannot be made.

What payment methods do you accept?
We accept the following payment options:

Credit Card
Debit Card
AfterPay
Shop Pay

For bank transfers (EFT), please email us to request an invoice.
Please note: All wholesale orders must be paid in full at the time of ordering. We do not currently offer payment terms.