Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items which have been used, unsealed or opened will not be eligible for a refund, please contact us as we are always happy to assist. 

Health Heiress are unable to cover costs, replace items or issue a refund for orders sent to an incorrect postal address which has been provided by the customer. Please ensure all details are correct prior to placing the order. 

Orders which are returned for change of mind and are assessed and approved to be refunded, do not include the postage fee and incur a 5% cancellation fee to cover associated costs. Postage costs for these returns are not covered by Health Heiress and are done so at the customers own expense. 

To start a return, you can contact us at sales@healthheiress.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@healthheiress.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged items will need to be photographed and have written supportive evidence to make a claim and qualify for a refund/exchange. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable and opened goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

* Please note we do not offer money back guarantees, Individual results may vary. Always refer to our Medical disclaimer and seek advise from your OWN medical professional prior to using any of our products.