Shipping & Handling
📦 Shipping & Handling Policy
Thank you for shopping with Health Heiress. Please review the following terms, which outline our order processing, shipping timeframes, and responsibilities.
🕒 Order Processing Times
All orders are processed within 2–3 business days (excluding weekends and public holidays). During peak periods, such as storewide sales or product launches, processing times may extend up to 7-10 business days due to increased order volume.
If we experience any significant delays, you will be notified via email.
🚚 Shipping Times & Delivery Estimates
Shipping costs are calculated and displayed at checkout. Delivery timeframes are estimates and may vary depending on your location. (Please note these are Australia post estimated delivery timeframes not order processing times)
| State | Estimated Delivery Time (Business Days) |
|---|---|
| QLD, NSW, VIC | 2–3 days |
| NT, SA, TAS | 3–5 days |
| WA | 4–7 days |
Please note: Rural and remote areas may experience longer delivery times as determined by Australia Post.
✈️ Express Shipping
Express shipping is available at checkout and is fulfilled by Australia Post’s Express Post service. Please note that:
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Express refers to the delivery timeframe, not handling or packing speed.
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We do not control carrier delays once your parcel leaves our facility.
For tracking or delivery concerns, we recommend contacting Australia Post directly using your tracking number.
📧 Shipment Confirmation & Tracking
Once your order is packed, you will receive a confirmation email with your tracking information. If you haven’t received it, please check your spam/junk folder or contact us for assistance.
📦 Damaged or Lost Parcels
If your order arrives damaged, please contact us within 5 business days of delivery at sales@healthheiress.au.
To help us process a solution quickly, please include:
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Your order number
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Photos of the damaged item(s)
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Photos of the packaging and shipping label
Please note: While we use trusted carriers, shipping damage can occasionally occur, and we’ll always work to resolve the issue promptly and fairly.
🌍 International Orders
We ship internationally at a flat rate of $15 AUD. Delivery timeframes vary by destination. All international orders over $250 AUD ship free (delivery estimated at 5–8 business days).
🛃 Customs, Duties & Taxes
Health Heiress is not responsible for any additional fees imposed by your country’s customs regulations. This includes import duties, taxes, or clearance charges, which are the customer’s responsibility.
🛒 Combining Orders
If you wish to add items to an existing order that has not yet shipped, please contact us as soon as possible. We can issue you an invoice and combine both orders to ship together.
If you would like to make an order via telephone, please contact us on 0435 396 310 and we can process your order or alternatively contact us via the Contact Us Page with your order and we will phone you to take payment alternatively we can provide our BSB and Account number for direct transfer.
If you have further questions, please don’t hesitate to reach out via our Contact Us page or email us directly. Thank you for choosing Health Heiress — your wellness is our priority.
SHIPPING RATES:
Australia wide shipping: Flat rate $12, 2-8 business days.
Express Post $16, 2-4 business days.
Orders over $250 Free, 2-8 business days.
International Orders: Flat rate $15 AUD, 5-8 business days (estimated).
Orders over $250 AUD Free, 5-8 business days (estimated).